Anonymous
map-marker Chicago, Illinois

Horrible and threatening

Only worried about reviews, horrible and mean people to deal with. I hope everyone else has a better experience if you decide to purchase from them. I would suggest not to. This is only my assessment from dealing with them.
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User's recommendation: Better experiences to be had with other vendors

Eliabeth J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

Best Experience & quality

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Ahuva.com is absolutely the go-to place for all your Judace needs! I recently discovered Ahuva and I am beyond impressed with the impeccable service and an incredible range of products they offer. Ahuva.com has it all. What sets Ahuva apart is their exceptional attention to detail and commitment to customer satisfaction. I have never had a shopping experience quite like this before. If you're looking for quality, style, and outstanding customer service, Ahuva.com is your one-stop destination. Don't miss out on this gem of a website!
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Cons:
  • Best experience & quality

Preferred solution: Best Experience & quality

User's recommendation: If you or someone you know is looking for an authentic Jewish artifact, or item, PLEASE GO TO AHUVA.COM

Barbara R Lfr

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Verified Reviewer
| map-marker Miami, Florida

Disappointing

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Their website is amazing and so are their products, however, this would be more amazing if you could actually get what you ordered. I placed an order on November 8th w/ confirmation.

It's now November 18th, and I've heard nothing since. I've reached out so many times only to get one response a few days ago over a week after ordering to tell me that they were sorry and would look into it. Not a word since. Is this a legitimate company?

Are they out of stock on everything? Do they actually take and send out orders? Is this international? It's really disappointing because I was so excited to order and eventually get a ring that was so amazing.

They've taken the joy out of it. I no longer want it.

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User's recommendation: Good luck getting your order fulfilled.

Fedor B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was totally screwed

Original review Jan 07, 2023
I received used broken statue. Per sellers request shipped it back and was promised to get reshaped new. Since then unable to obtain status. Ahuva doesnt reply to my emails or return calls!!! Ahuva got both my money and broken item. Total mess! Fraud!
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Loss:
$68
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from this place!

Lynn F Mxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Add name to Tallit Bag just ordered

I am enclosing order number11722 because I would like Joel Levy printed on the bag in Hebrew.. ahuva.com To: friedmanlj@***.com Sat, Dec 26 at 11:33 AM ahuva.comORDER #11722 Thank you for your purchase! Hi Lynn, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summaryLion Embroidered Tallit Bag × 1 Royal Blue $22.00 Subtotal $22.00 Shipping $9.95 Taxes $0.00 Total $31.95 USD Customer information Shipping address Lynn Friedman Lynn J. Friedman, LLC 4721 Loveland St Lynn J. Friedman, LLC Metairie LA 70006 United States Billing address Lynn Friedman Lynn J. Friedman, LLC 4721 Loveland St Lynn J. Friedman, LLC Metairie LA 70006 United States Shipping method Reg. Postal Payment method ending with 9004 $31.95 I am forwarding his bris certificate
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Preferred solution: print Joel Levy in Hebrew on Tallit baf

Bayla B

I ordered tzitzit and I didn't recieve an email from you.

I ordered tzitzit on May 1st and I did not receive a email about it.
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Preferred solution: Deliver product or service ordered

Shealyn Vaq
map-marker New York, New York

Never received my orange sport tzitzit. You sent it to some Tampa address.

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The line is busy cannot connect
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Nelia Ngc
map-marker Isenburg, Rheinland-Pfalz

Order no.8129

Did not Receive my OrderNo 8129, and no answer to my call
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EILEEN K Ina

Horrible company

I ordered a specific challah cutting board from this company mid Feb 2019 and contacted by email and phone as to beside the proper designed board was ordered,, They issued me by hone that they had the correct product ordered... when the challah board finally arrived 2 months later, it was the wrong design. I emailed their CS and my emails went unanswered,I called and they said they would look into it... HAHA that was a JOKE. when I called back, multiple times, they ignored the call and did not answer.. obviously calling to a cell # with called ID. DO NOT ORDER FROM THIS COMPANY!! THEY ARE SHADY AND UNETHICAL !
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Reason of review:
Poor customer service

Preferred solution: SEND ME THE PROPER ITEM

Victoria Ohu
map-marker Phoenix, Arizona

Bad customer service and incorrect order

I ordered Kippot from Ahuva for my wedding. I ordered them 6 weeks in advance (105 kippot).

I ordered black with red and gold trim. After I ordered I confirmed that they received it and didnt get any emails back. I then emailed again and asked for a picture of the kippah before they send it out. They sent me a picture of a burgundy kippah.

I responded back and said I ordered black. No response. i called them but the number goes directly to one persons cell phone who is never at his computer. He said he has 2,000 emails and will get to mine.

I sent an email again. They said okay that was just a sample. When I received the kippot they were burgundy with a gold trim! I called immediately and was really upset.

They said they have to check whats going on. I kept calling until I got a resolution. They said they will resend the correct ones if I pay $50 for shipping. I said absolutely not.

They have caused me so much stress and its their mistake. My husband called them as well and they said they are losing money on this order.. again this isnt our problem considering it was their mistake and they are impossible to reach.

I never received the black kippot EVER-not before or after our wedding. They are completely unprofessional, do not know how to run a business if they are "losing" money, and do not know how to read orders.

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Loss:
$240
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Beautiful Ring

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Ahuva - Beautiful Ring
I recently ordered an engagement ring from them. I found a design that I liked very much but wanted a custom phrase engraved into it. Not only were they able to do this but they did it at a more than reasonable rate. The ring was custom cast in Israel to my exact specifications. They guaranteed a delivery date and the ring arrived on that exact day. They sent computer renderings prior to so I knew what I would be getting, and I got exactly what I asked for. My bride-to-be is going to be thoroughly pleased with this. Ahuva did an outstanding Job all the way around.
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Deborah B Xhm

Horrible Customer Service

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Updated by user Oct 03, 2018

Finally received the kiddush cup I ordered on 9/24. The order was confirmed August 28.

It took almost a month to receive item. I'm a flexible person and I wouldn't mind the time to receive product had it been advertised that this specific product has an extended processing time. However, that was not the case.

If items are coming from Israel and they need longer times to process/deliver that should be CLEARLY stated. This was a one year anniversary gift for my husband and it definitely did NOT arrive on time.

Original review Sep 07, 2018
Its been 16 days since I ordered a Kiddush Cup from them. I've tried several times to get tracking information from them to no avail. I tried reaching through telephone as well as the online chat and I am being ignored. Their website states: If after 15-20 business days your package is not seen online - USA customers visit USPS.com or call 1-80*-222-**** - Canadian customers use Canadapost.ca or call 1-86*-607-**** or 416-979-**** - UPS use ups.com call 1-800-PICK-UPS I would love to do any of the above but I cannot because they will not provide me with any tracking information. Order probably hasn't even been processed. I feel like I'm being given the run around constantly. Would not recommend this company. Extremely unprofessional. Angry
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Cons:
  • Dishonest company
  • Bad customer service
  • Slow processing times
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Avi P Fae

Amazing.. Great Store

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We purchased numerously and happy every time. Our purchases included prayer shawl tallit, tableware wine fountain and children's jewish gifts. The tallit was wool with beautiful hand made stitching. We got our son's name embroidered on the bag and it came out beautifully. The Judaica arrived in a timely fashion . We ordered 7/21 and within 7 - 10 business days all items arrived exactly as posted online. ahuva does a great job to actually indicate by product where it's made and how long it's expected delivery and transit times are . For a specialty store like this , it's really a superior service over the competion. It's unfortunate that 99% of satisfied customers don't bother to leave a positive review. Most reviews are left only when the customer didn't get what they wanted and often they are not even fair or correct about it. Like not reading customer policy page and disputing based on store policy. Anyways, we're happy with wonderful items , service and best price. Will shop here often.
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Reason of review:
Good customer service

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Anonymous

Great experience, fast delivery!

I needed Yamakas for a wedding three days before the actual event. Ahuva sent me the Yamakas, express, and had to monogram them as well. The wedding was on Saturday, I ordered them on Wednesday and got them on Friday. It was clutch and I was able to deliver a key part of the ceremony, despite the last minute nature of the request. Thank you! I needed Yamakas for a wedding three days before the actual event. Ahuva sent me the Yamakas, express, and had to monogram them as well. The wedding was on Saturday, I ordered them on Wednesday and got them on Friday. It was clutch and I was able to deliver a key part of the ceremony, despite the last minute nature of the request. Thank you!
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daniel Uks

Leather bag

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I ordered a custom made leather tallit bag and requested special pricing and features. The company delivered as promised and I couldn't be more satisfied. Shipping was quick and efficient and their customer support very responsive. This company sells a lot of unique and items, judaica and gift ware found nowhere else. I would assume their pricing would be justifiably higher with such boutique items, yet their prices are one of the most competitive in the industry. So in short, I'll certainly shop here again, a great place for quality unique giftware at a price match guarantee. What more can you ask for? I will be telling all of my friends and family about this place and I suspect that they will be happy too!
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Reason of review:
Good quality
Marquelle Mff

Horrible outfit

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Ordered 3 weeks ago, order not even processed much less shipped, only getting boilerplate answers (if at all) and now that I want to cancel am being told that since the order is in the system they can't cancel it, I should wait until I get the items and then end it back. Their "advertisement" says order process will take 7 -10 days but now it's 3 weeks and no answer I can do something with. Some outfit it seems upstate New York is doing their U.S. responses I believe. Will likely have to go the legal route with these people.
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Loss:
$100
Cons:
  • Entire process
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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